Key Steps of WELDLOGIC’s Repair and Product Upgrade Services:

• WELDLOGIC’s Technical Service offers field service programs that consist of complete product evaluation, repairs, and upgrades for each customer.

• Machines calibrated and certified yearly, or upon request.

• After each visit the customers receive a detailed service report with all procedures performed/repairs completed, and recommendations for future repairs or updates.

• At the beginning of the program the product to be repaired/upgraded and its unique history is reviewed and evaluated. The details of each repair are maintained and recorded, as well as all component replacements for every individual assembly or subassembly unit by serial number. An accurate genealogy enables WELDLOGIC technicians to easily identify top or sub-level repairs, and the history of any repair or update.

• Customers are advised of all available product upgrades and receive free software upgrades or recall upgrades at time of site visit.

Benefits of the WELDLOGIC Preventive Maintenance Program

• Service Department: Our service repair group are trained specialists backed by over $3,000,000 of inventory and equipment to assure efficient customer service and support. Rapid response to customer needs is our utmost priority. Our technicians are available to travel worldwide to assist our customers.
Our Service Department will notify customers in advance of the anticipated date of visit to confirm that the equipment is ready for service, plus any/all software and hardware changes available for the equipment to minimize down time.

• Customized Program: Our Preventive Maintenance program provides customers with custom fit maintenance programs to achieve the longest mean time between failures (MTBF) and the best equipment performance. The maintenance programs are designed to minimize unscheduled downtimes and to provide an attractive return on investment.

• Highly Trained Service Personnel: Our team of experienced factory trained professionals provide customers with the highest quality in house or on the field service and recommendations necessary to achieve the best possible efficiency and dependability for their WELDLOGIC equipment.

• Genuine Spare Parts: WELDLOGIC uses Genuine Factory replacement parts to ensure optimum Reliability and Efficiency.

• Economical Approach: We make it easy and economically attractive for customers to participate in the Preventive Maintenance program. Scheduled visits will allow WELDLOGIC to make the best use of available manpower allowing us to pass along those savings to our customers.

• Documentation: Detailed repair and maintenance reports are completed by our field service personnel upon completion of the inspections and submitted to customers.

• Discounts: Preventive Maintenance program customers are eligible for a 10% discount on original factory parts used during regularly scheduled visits, and a 5% discount on in-house repairs of qualifying equipment.